Apple certifications are increasingly popular, especially as Macs become more common in enterprise environments and companies switch from PC to Mac. Apple continues to demonstrate high-quality customer support by preparing in-house support professionals to help their organizations support Apple computers. We’ll highlight help-desk certifications that fit both categories while also considering employer preferences and specific in-demand career skills these certifications help verify. Improving your help desk to better serve your customers can aid in your business’ growth. With more effective and streamlined interactions, you’ll be able to satisfy customers and potentially build long-lasting relationships from the reliability of your help desk.

The need for more technical talent is a trend that is being felt across all industries, but it is especially prevalent in the service desk industry. As businesses become increasingly reliant on technology, they are looking for professionals who can help them manage and maintain their systems. A great way to get into the data scene is by harnessing your technician skills inside the data center. Data center technicians provide an array of technical support to an organization’s data center by ensuring the servers are running consistently and smoothly. Although the ITIL Foundation training and examination syllabus specifically includes a service desk component, the entire ITIL Foundation certification lends itself well to the help-desk industry.

Top Help Desk Certification

A help desk technician must have knowledge and experience of computer networks and systems, programs, and mobile devices, but this is not the only requirement. While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. “escalate,” “provide technical assistance,” “help desk,” and “mac” are skills that commonly show up on help desk engineer resumes. On the other hand, senior infrastructure engineers use skills like cloud, aws, azure, and powershell on their resumes. Service desk engineers work in a variety of environments, including office settings, computer labs, and help desks.

You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. Service desk engineers can take advantage of this trend by becoming familiar with the latest technology and how to use it effectively. They help desk engineer can also learn how to use technology to communicate with customers in new ways, such as through social media or chatbots. A better alternative would be to transplant cells that produce insulin whenever they detect surges in the patient’s blood glucose levels. According to the US Bureau of Labor, the number of jobs open to IT support specialists is set to increase by up to 12% by 2024.

The Top 17 Free Help Desk Software and Ticketing Systems in 2023

Customers want help from you fast, and their patience can run thin quickly if they’re left waiting too long for assistance. The more strategic you are with time management, the more efficient you’ll become when meeting customer needs. The help desk is a customer-facing role, so how you conduct yourself interpersonally is a huge factor in your success. You need to make your interactions positive, value-adding, and thought out, both in terms of how you solve problems and how you address the client before you.